Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every bite. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and packaging as they arrived to help our quality control team assess the situation.

• 2.
  Contact Customer Support

  Email our bakery team at [email protected] with your order number and the photos of your items.

• 3.
  Review Process

  Our team will review your claim within 1 business day to determine if a refund or a fresh replacement is the best solution.

• 4.
  Resolution

  Once approved, we will either initiate a refund to your original payment method or ship a fresh batch of treats to your door immediately.